Shipping policy

We have a 25-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@mashonline.store

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@mashonline.store

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We offer customization by pre-order, such as shortening the hem in one-piece items. However, please note that customized items are not eligible for return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

pre order:

Corrected sentence:

If the working time on the item is between one and two weeks, and the delivery time is five business days, you will receive the product within 19 business days at the latest.

Explanation:

• The working time is the time it takes to prepare the item for shipping.
• The delivery time is the time it takes for the item to be shipped to you.

To calculate the total time it takes to receive the item, you need to add the working time and the delivery time.
For the most cases, we are ahead 70% of the time.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 20 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 25 business days have passed since we approved your return, please contact us at [email protected]